Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Bag Makers, Inc. website?
No. This site is run by BrandedItems, Inc., a promotional products distributor in Tustin, California. Bag Makers, Inc. manufactures the bags in Union, Illinois and sells them only through distributors; we sell them printed with your logo and handle your order from quote to delivery.
I called a phone number and was told I reached the wrong company. Who do I call?
If your order was placed through BrandedItems, call us at 800-927-2630 or email orderdesk@brandeditems.com. If it was placed through another distributor, that distributor has your order details; Bag Makers, Inc. does not take orders from end customers.
My bag has Bag Makers printed on the bottom. Can I reorder it here?
Yes. Bag Makers prints its name on many of its bags, and they are sold through many distributors. Send a photo of the bag, its size and your company name, and we will identify the model and quote it with your logo. We can also check whether the original order came through us.
I am a promotional products distributor. Can I get net pricing here?
No. We sell to end customers such as companies, schools, retailers, restaurants and nonprofits. For net pricing, samples or an order you placed with Bag Makers, contact Bag Makers, Inc. directly.
Minimums and pricing
What is the minimum order?
Most bags start at 150 pieces; a few paper and plastic bags start at 500, some cotton totes at 50, and ribbon, banners, bows and scissors from a single roll or piece. The first row of the price table on each product page is its minimum. Orders from new non-corporate customers also have a $1,000 order minimum, or a $250 processing fee for smaller runs.
Can I buy just a few bags?
Not below the minimum shown on the product page. We sell bags in quantity to businesses and organizations, not single bags, and Bag Makers does not sell to end customers either.
What does the listed price include?
One imprint location. For screen print, flexo and foil that is one color; ColorVista, Dynamic Color, Chromatic, digital full color and sublimation print the whole design in full color, and Sparkle includes up to 6 colors. Setup, extra colors, a second side and shipping are shown on your quote.
Why does the same bag have several prices?
Bag Makers prices each bag separately for each imprint method, so a ColorVista tote costs more than the same tote screen printed in one color. The imprint options table on each product page lists every method with its own minimum, price, production time and setup.
Can I mix bag colors in one order?
Usually yes, if the imprint stays the same. Tell us the split by color when you ask for a quote and we will confirm it with Bag Makers.
Artwork, proofs and reorders
What artwork file do you need?
A vector file (.ai, .eps, .svg or .pdf) gives the sharpest print. If you only have a JPG or PNG, send it anyway; our art team can convert most files and will tell you if something will not print well.
Can I see what my logo looks like on the bag?
Yes. Every quote comes with a free digital proof showing your logo on the exact bag, color and imprint method, and nothing is printed until you approve it. You can also request a mockup from any product page.
Do you still have our artwork from a previous order?
Send the earlier proof, invoice or PO number, or a photo of the bag, and we will look it up. Recent orders can usually be repeated with the same artwork; older orders may have been archived, and then we only need your logo file again.
Is setup charged again on a reorder?
Bag Makers charges setup again on reorders, at a reduced reorder rate on most imprint methods. Your quote shows it.
Production and shipping
How fast can I get printed bags?
Screen print, flexo and foil orders are produced in about 4 business days after proof approval, ColorVista and Chromatic in about 6, Dynamic Color and sublimation in about 8, and Sparkle in about 10. Each product page shows the exact time for each method. Shipping from Bag Makers in Illinois is added on top; give us your in-hands date and ZIP code with the quote request.
How much is shipping?
It depends on the bag, the quantity and the destination ZIP code, so we quote it with your order. Bags are packed by the box, and the box quantity is listed on each product page.
Do you ship to Canada and other countries?
International shipping, including Canada, can be arranged. Ask for a quote with the destination postal code; duties and taxes depend on the destination country.
Payment
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client. To pay an existing invoice, ask your account manager for a secure payment link.
How do I order tax exempt?
Email your tax exemption certificate to your account manager or orderdesk@brandeditems.com and mention your quote or order number. Sales tax depends on the state the order ships to.
When can I reach you?
Our team works continental US hours, 6am to 5pm Pacific time. After you order, your account manager handles all communication by email.
Still have a question? Contact us or call 800-927-2630.